Frequently Asked Questions by Owners
EV Apartments makes renting out your vacation rental easy - but we understand that home owners have lots of questions. We try to be as clear and informative as possible so we've put together a list of the most asked questions we get! 1. What does EV Apartments do for Vacation Rental Owners? We manage every aspect of keeping your vacation rental booked and ready for guests and owners to enjoy. Our goal is to enable you to make the most revenue from your rental without having to do any of the busy work involved with managing it. That means we do everything from taking photos, writing descriptions, and marketing it to potential guests as well as managing logistics like reservations, payments, check-in and check- out, housekeeping, light upkeep, and dispatching emergency maintenance. We can also manage handymen for regular maintenance, improvements, and emergencies. We make sure home owners can sleep well at night knowing their rental is being taken care of and generating the most revenue possible. 2. What do you charge for this service? EV Apartments provides full service management for a certain fee, and we may offer new getting started is easy and risk-free. We can activate homes that are existing vacation rentals usually within a couple days. 3. How easy is it to get started? Activation includes shooting new photos, putting together detailed listings, setting pricing, activating advertising on the main internet channels and beginning to take reservations - all in as little as a few days! This can take longer given a home owner's schedule, or if a home is in the process of being converted from a residence or long-term rental. 4. Can you help me convert to a vacation rental? Yes, we will help in any way we can. Whether it is helping you to refurbish the apartment, We can have an EV Apartments rep help you quickly and smoothly get through the process. 5.What kind of contract do I need to sign? Our contract is an open-book and we believe it should not have any onerous clauses. It is straight-forward. 6. Do I have to commit to a certain amount of availability? No, however we do require that all homes that wish to use EV Apartments are year-round rentals. There is no problem with an owner, friends or family using a rental for weeks or even months at a time, however if you plan to only make it available occasionally then your home probably is not right for our program. We also reserve the right to cancel a homeowner agreement if the home is predominantly unavailable for bookings. 7.Does my home need to be of a certain quality or size? To some degree yes. While EV Apartments does not work only with luxury properties, we do focus on upper-end rentals in desirable locations. This could be a high-end studio apartment in a downtown metro area, or it could be a great home like most of us live in located in a vacation destination like Antalya. We will look at every home and let you know if we feel it will make a good rental. Contact us to see if your home qualifies. 8.Is there anything I am required to have at my home? Yes there is! Guests expect a fully-functioning home when they arrive complete with furniture, appliances, cookware, glasses, silverware, internet, TV, etc. as well as a standard supply of bed linens, bath and hand towels and typical consumables like light-bulbs and batteries. We will work with you to make sure that you have everything in place. Internet connections are required at every home - TV can be optional. Nicely decorated homes tend to command higher rentals and we always encourage owners to have a home that shows well. A good test of whether or not you need to have something in your rental is to put yourself in a guest’s shoes. If you were staying somewhere for a week long period of time, what would you expect to have in that rental home that is what we aim to provide to guests for their stay. 9.Do I need to have a traditional phone line/land-line installed? No, a landline is not necessary unless you wish to have one for your own personal stays. While we require wifi to be available, we do not require a landline. Virtually all guests come equipped with mobile phones and the expense of maintaining a landline just for guest use is not needed. 10.How do you set pricing for my rental? EV Apartments looks at nearby comparable rentals and hotels to gauge pricing in the market. We also look at availability calendars to see how well others are booked at the pricing they have posted. We also rely on our own internal data from other rentals. Pricing is very specific to the size of the home, the exact location, and to the quality of the finish-out. No pricing is every set perfectly the first time - the key is to monitor and adjust pricing up or down based on actual market demand. This is where EV Apartments excels - we monitor conversion rates of your rental at initial pricing and adjust up or down according to how well the rental is booking. It is an ongoing process that is always a top priority. The more money our owners make, the more we make - so we try and do everything we can to maximize the revenue. 11.How do you advertise my rental and do I need to pay for this? We advertise it anywhere we think guests are looking for rentals! We pay for Platinum level listings on the major HomeAway sites (Homeaway.com, VRBO, Vacationrentals.com), we list your property on roughly 14 other optional sites like Tripadvisor and Flipkey as well, we also list it on Airbnb.com and on Craigslist as well. We handle it all along with synchronizing your availability calendar. We believe no other property manager markets more than EV Apartments - after all if we do not book up your home we do not make any money on it either! 12.What if I already have listed my home on those sites? Many owners have already created listings. We will work with you to migrate them over to our managed account and we will go through them to professional rewrite the listing if necessary, to add or improve the photos and to configure the listing to synchronize the pricing and calendar across all of the many sites we plan on listing your rental. 13.Do I need to provide you with photographs? If you have them, great! If you don't, we'll handle it. Even if you do, we will likely come and shoot some more. We have a couple trained vacation rental photographers with professional cameras and professional real-estate grade lenses. We also use several other local photographers. Each photographer is required to have similar professional quality real-estate wide-angle lens, professional tripods and flashes to ensure that the photos look great. The fact is that guests want to see great photos and we want to make sure your home looks fantastic online! 14.How do guests pay you? Travelers overwhelmingly prefer to pay with credit cards for transactions through booking portals rather than send cash - it is safer, easier, and more secure. We also charge it per credit card or bank transfer. We can also take cash but prefer to use credit cards. Credit card companies do charge for their service, we deduct a typical fee of 3.0% for Visa/Mastercard from the gross rent to cover their fees. 15.How do guests interact with EV Apartments? We have several ways for guests to communicate with us. First is our website and email, second we have people ready to answer the phone around the clock. 16. Can guests book my property online? Yes they can, although virtually all guests begin with an email or phone call we do allow them to view a property online, and to book it and pay for it online. 17.How do you enable online bookings? We use the software KIGO – a very secure and reliable management solution for professional managers. 18.When do I get paid for reservations? We currently pay owners once a month, you can expect to receive an owner statement and deposit to your bank account within first week of the following month as we get paid by the booking portals at the end of each month. This statement and deposit will cover all guests that check-out during that month. If you have a guest crossing over one month to the next, the payment for that reservation falls in the month they check-out. 19.Why do you do commission-based pricing? Commission-based pricing is the industry-standard for vacation rental property management firms. That does not necessarily mean it is the only answer - but we believe that it perfectly aligns our incentives with our homeowners. We only make money when our owners make money, and the only way to increase our revenue is to help owners increase theirs. We believe this is why the commission model has worked and is so well established in the industry. 20.What kind of reporting do I get on my unit? Initially you will get a monthly statement from us that details out how much rental revenue you earned any any charges that you have incurred during the month (for example if you want it cleaned for your own stay, or if you had us install a new TV, etc.) 21.What about cleaning fees? Guests pay us directly for cleaning fees, and we pay the cleaners. There is nothing you need to do to schedule them or pay for them. If you wish to have your home cleaned while you, a family member, or friend are using it, just let us know and we will clean it and bill you for it as part of your monthly statement. 22.Do I need to provide you with a cleaner? If you have a cleaner you are used to working with, then we may utilize them for your rental. In general, we have cleaners contracted with whom we setup in our dispatch system who have proven to be fast, flexible, and reliable. So if you do not have a regular cleaner we will have one ready to go, and even if you do we may wind up using someone from our pool of cleaners. 23.Do I need to do my own laundry? No, our cleaning fees cover laundry service for linens with every clean. Our cleaners will either do it on-site if time permits or /bring it to a laundry facility as a back-up. 24.Do I need to provide all the amenities every time a guest stays like soap, paper towels, toilet paper? No, you don’t need to worry about it, EV Apartments makes sure homes remained stocked. We require our vacation rental homes come with an initial set of amenities so when guests arrive, they don’t need to head straight to a market. That set includes a couple rolls of toilet paper and washing powder per bathroom, a roll of paper towels, liquid soap, dish soap in the kitchen. 25.What if I want to do some decorating on my own? We love it when owners stay involved with decorating and improving their home. Just make sure to check that the home is not booked and you can easily access it whenever you want! 26.What happens if there is an emergency? Who does the guest call? The guest always calls EV Apartments. The guest actually never knows the name of the owner for privacy reasons (unless you really want us to tell them). We take the call and dispatch the appropriate handyman. 27.How do you deal with noisy guests? We require renters to be at least 18 years old, and we have a strict policy of evicting them upon any sign of noise, partying, or over-occupancy. If we receive multiple noise complaints about a guest, we will send over the police and attempt to remove the guest from the property for the remainder of the stay. 28.Do owners have to allow pets? Usually not but that is up to each individual owner. In general we encourage it as homes simply get more demand if they allow pets, but we understand many owners do not want to allow them and that is fine. 29.What about regular maintenance? EV Apartments provides guest servicing and management, and property management to owners, but EV Apartments is not a maintenance company. However, EV Apartments can manage as much or as little at your home as you like. If you want us to take care of things like changing your air filters, having your windows cleaned, or even having a room painted just let us know. Simple visits to do your maintenance for you are billed at about TL 65 + VAT/hour, more complex items can be discussed depending on the job. 30.What about other odd-jobs, what else can EV Apartments do? EV Apartments has managed everything from interior decorating, to full furniture ordering and delivery, to some small remodel work. EV Apartments can also follow up your property tax and pay it on your behalf for a certain fee. 31.What about garbage collection? Who handles this? Stick with your regular provider - if guests are in the home on pick-up days we ask them to take out the trash. If no one is there, EV Apartments visits and puts out the trash with no charge to you. If you are there on regular days, then please put it out yourself. 32.How do you handle security deposits? Guests do sign a contract committing to paying for damage via their credit card on file or they can pay the damage deposit per paypal as well. We take a fee of Euro 200 from each guest. However, owners should expect every now and then they might have to replace a fork or knife, do some touch-up painting, replace a sink or shower fixture, etc. All homes experience periodic maintenance. 33.What if I want to stay there, how do I book for myself, friends or family? You can just call us and we will book the unit for you, or you can view your availability and book online through our web site. There is obviously no charge for this and we even schedule cleaning when you leave so it is ready for the next guest. We bill you on your owner statement for the cleaning.